Applying for a refund?
- For administrative errors on your part or a change of mind, no refund applies.
- In a situation where you experience an unexpected illness or injury, a medical certificate is REQUIRED. The medical certificate will need to be sent through to email@example.com with a brief explanation. We will review your email. Your refund isn’t guaranteed.
- A family grievance.
We will not refund your entry for any other reason so please don’t phone us or email us. In most cases we can hold your entry fee to the following year or transfer your entry into another event which will require you to pay the difference (if it costs more). If it costs less, we refund the difference. All transfers come with a $5 admin fee.
Please email firstname.lastname@example.org
Why can’t I get all my money back?
About 60-70% of costs are incurred (and spent!) well before race week begins. There are staff costs (wages), purchasing capital items (like a start gantry), marketing, accommodation, clothing, medals, timing…. the list goes on.
The big ‘hidden’ (because you will never see them) costs are associated with health and safety compliance, operational planning, people planning, landowner access etc. This can (and do) add up to hundreds of hours of work.
75% refund – up until 14 March 2022
50% refund – From 15 March 2022 up until 27 June 2022
25% refund – From 28 June 2022 up until 10 September 2022
From 11 September 2022 – No Refunds
We are runners/walkers just like yourself who also enter events and understand from a participant point of view the frustrations of asking for a refund, therefore, we have done a bit of research and we believe we offer one of the fairest refund policies around.
Sport Northland reserves the right to cancel the Event at any time. Reasons for cancellation may include, but are not limited to, Sport Northland deciding in its sole discretion cancellation is required due to any sort of dangerous conditions, outbreak of Covid-19 or other communicable disease, natural disaster, acts of war, terrorism and/or similar major event beyond our control.
If the event cannot be run on the original date, Sport Northland will endeavor to reschedule the event to a new postponement date, with all registrations being automatically transferred. If the event cannot be rescheduled, or can not be held on the postponement date, all entrants may be given the below options….
Option 1 – A transfer of your entry to the following years Event + we will endeavour to hold a virtual event.
Option 2 – 100% credit to any other Sport Northland Event in the next 12 months.
Option 3 – A partial Refund which will be determined based on the stage of planning we are in at the time of cancelling.